Privacy Policy

1. Introduction

Lakecity Metal Industries (operating as Lakecity Roofing), located at Road No. 5, Mewar Industrial Area, Bhoiyon Ki Pancholi, Bedwas, Udaipur, Rajasthan – 313001, India ("we", "our", or "us"), is committed to protecting your privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://lakecity-roofing.com or contact us for business inquiries. Please read this policy carefully. By using our website or submitting an inquiry, you agree to the terms described here.

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2. Information We Collect

We collect information in the following ways:

2.1 Information You Provide Directly

• Contact & Quote Requests: Name, phone number, email address, company name, and message when you submit a contact form or quote request.
• Newsletter Subscriptions: Email address when you subscribe to product updates or offers.
• WhatsApp Inquiries: Information you share when initiating a WhatsApp chat via our website.

2.2 Information Collected Automatically

• Usage Data: IP address, browser type, operating system, pages visited, time of visit, and referring URLs.
• Device Information: Device type and screen resolution to optimise your browsing experience.
• Download Tracking: When you download our company profile, we log the download event for analytics purposes.

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3. How We Use Your Information

We use the information we collect for the following purposes:

• Responding to Inquiries: To contact you regarding your quote request, product questions, or business requirements.
• Business Communication: To send you product catalogues, pricing, or proposals that you have requested.
• Newsletter & Updates: To send periodic emails about new products, offers, or industry news if you have subscribed.
• Website Improvement: To analyse usage patterns and improve our website, content, and user experience.
• Security & Fraud Prevention: To monitor for suspicious activity and protect our website.
• Legal Compliance: To comply with applicable Indian laws and regulations including the Information Technology Act, 2000.

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4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share information in the following limited circumstances:

• Service Providers: Trusted third-party vendors (such as email delivery, web hosting, or analytics services) who process data on our behalf under confidentiality agreements.
• Legal Requirements: If required by law, court order, or government authority under Indian law.
• Business Transfer: In the event of a merger, acquisition, or sale of company assets, your information may be transferred as part of that transaction.

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5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, respond to your inquiry, or as required by law. Inquiry and lead data is retained for a maximum of 3 years unless you request deletion earlier. Newsletter subscription data is retained until you unsubscribe.

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6. Your Rights

Under the Information Technology (Amendment) Act, 2008 and applicable Indian data protection principles, you have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete personal data.
• Deletion: Request deletion of your personal data, subject to legal retention requirements.
• Opt-Out: Unsubscribe from marketing emails at any time by clicking "Unsubscribe" in any email or contacting us directly.
• Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at info@lakecity-roofing.com.

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7. Cookies & Tracking

Our website may use session cookies for functionality (such as form security tokens). We do not use third-party advertising cookies. You can disable cookies in your browser settings; however, some features of the website may not function properly.

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8. Third-Party Links

Our website may contain links to third-party websites (such as WhatsApp, Instagram, or LinkedIn). We are not responsible for the privacy practices of these external sites and encourage you to review their respective privacy policies.

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9. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include HTTPS encryption, CSRF token protection on forms, and server-level access controls. However, no method of transmission over the internet is 100% secure.

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10. Children's Privacy

Our website and services are intended for business use and are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors.

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11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

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12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: